Sunday, August 4, 2013

Week 14 and We Shall See

Monday morning found me in a not so happy mood. It had been at least 10 days since I was told by a woman at Marvin Windows that I'd be contacted in the next day or two by Gabe who would be making arrangements with me to come out and look at our leaking door. Gabe nor anyone else at Marvin Windows had contacted me since that call 10 days earlier and I was beginning to wonder if they ever would. I left a message for Joe to tell him of my frustration and then followed that up with a call to Marvin Windows where I eventually reached Gabe's voicemail. I left a not so kind message for him detailing my frustration in having two defective products delivered to our home on the same day with little to no follow up to rectify the most recent problem.

Joe returned my message as soon as he got it and shared in my frustration. He was on the road returning from Florida but was going to do what he could to elevate the issue to someone at Marvin Windows headquarters.

His efforts paid off.

I got a call within an hour from a Marvin Windows rep who was working in Burnsville and said he could be by in the next couple hours to look at the door. It was perfect timing because Joe would be arriving in town in time to meet with him.

It turns out that the problem with the door is a cracked sill which is preventing the drains within the base of the door from working as they should. The rep told Joe that we'd hear from him within 48 hours about when we might expect delivery of a new door.

48 hours later and we'd heard nothing. I asked Joe to give them a call once more. I haven't been this frustrated with piss-poor customer service since dealing with BestBuy a few years ago. I no longer do business with them.

Joe was told that our door will ship out of their Warroad, Minnesota factory on the 12th and that we should receive it later in the week. We shall see.

That wasn't the only glitch this past week. I called Perry at Condor Fireplace to see about when we might expect to have the brickwork done for our fireplace. Perry was on vacation so Ryan took my call. They knew nothing of me. I wasn't on their horizon or radar for installation even though I'd sent Perry our credit-card information two months earlier. Ryan said he'd do what he could to get us scheduled as soon as possible. Again...we shall see.

Last week wasn't all bad though. Bryan was here steadily working away on the tile floor. It looks really nice! The idea of covering most of it with a large rug doesn't really appeal to either Tammy or me but it's what we'll probably do because of how echoey it is in the house now. We'll need to do something to dampen the sound. Echoey actually is a word by the way...I looked it up.

We're expecting Bryan to come by tomorrow and apply grout sealer to his work. Keith is planning to install the cabinets and shelving on Tuesday. I hope I'm here to get some video of the install but that may not work out because I work a day shift. Y'all don't want Tammy me.

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