Saturday, July 27, 2013

Marvin Windows is Causing us Disappointment

Marvin Windows, the manufacturer of our windows and door for our project has been somewhat of a letdown for us. Joe said that it's rare to have any sort of problems with their products but we've encountered two issues that have added considerably to the completion time of our addition. The first being the dent in the window framing that I'd written about earlier and the most recent being a defective sill along the bottom of the door leading to the deck. The sill is supposed to void rainwater out some vent holes in the base of the door's framing but it's not working and when it rains the water backs up and leaks onto the floor inside the porch. Joe said the Marvin Window representative told him he's only heard of this happening one other time.

With the tile floor next to go in inside the sun-porch, the leaking door threatened to put a halt to any further work in there. We couldn't afford to risk having more rainwater seep in and cause any sort of damage to the tile work that was about to be done. Joe came up with a temporary fix that allowed us to press on. A heavy downpour of 3/10 of an inch of rain in less than 15 minutes Sunday morning proved to be a good test. The temporary waterproof fix for the door did the job!

Joe asked the Marvin Windows rep to resolve the defective door for us expeditiously but I hold out little hope that they will. They were supposed to have rushed a replacement window to us to rectify their first 'mess-up' and that took over a month. So, this is where the blog comes in handy as I voice my dissatisfaction with Marvin Windows and their lack of quality control and upload my experience to the net for others to read about. Are you listening Marvin Windows?

Bryan set up shop in our garage earlier in the week and began readying the floor in the porch for tile. The process is much more involved than I would ever have imagined. His crew arrived at 9:00 sharp Thursday morning and after going over their individual roles one last time they got busy laying down the self-leveling floor compound.

It's a time-critical process that allows so little room for error because the compound begins to set up after just 4 minutes. Bryan had spent easily two days prepping the floor and laying out the thin, low-voltage wires across the entire floor that will provide heat for the room. One of his biggest concerns during the cement pour Thursday morning was that the wires not be ripped out by a dragged foot from their anchored positions. He had a glue-gun at the ready in case a fix needed to be made on the fly. He also had another drill waiting in the wings in case the one being used for mixing the compound went belly-up. He was leaving nothing to chance.

I was off from work this past week and made a point of finishing the remaining landscaping around the deck. It's a job I'm really glad to have behind me.

The focus for the coming week will continue to be the tile floor in the sun-porch and possibly finishing up work on the deck. We're waiting for the gates to arrive which will be placed at the top of the stairs and will allow us to let the pups while away their day out there when it's not too hot.

And we'll also continue to wait on Marvin...

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